We are looking for a Customer Support Specialist in City to provide timely and effective support to customers via phone, email, and chat. You will assist with troubleshooting, product guidance, and issue resolution while ensuring a seamless customer experience. 

Key Responsibilities

• Address customer queries and provide accurate solutions via phone, email, and chat.
• Identify and resolve technical issues by testing different scenarios.
• Monitor City customer complaints and offer proactive support.
• Share feedback and feature requests with internal teams.
• Educate customers on new features and updates.
• Follow up to ensure issue resolution and customer satisfaction.
• Assist in training junior team members of City.

Job Details

• Job Type: Full-time
• Location: On-site job in City
• Salary: Competitive (based on experience)

Requirements & Skills

• Proficiency in Microsoft Office Suite (MS Word, Excel, etc.).
• Experience in customer support or a similar role in City SSS.
• Familiarity with school ERP systems (preferred).
• Knowledge of help desk software and remote support tools.
• Strong communication and problem-solving abilities.
• Ability to multitask and handle challenging situations with patience.
• Must have access to a desktop or laptop.

This role requires strong problem-solving skills, excellent communication, and the ability to multitask in a fast-paced environment. Submit your application today to get jobs in City