Job Overview:

We are seeking an Assistant Manager for our Wealth Call Back Unit in Moga, Punjab. This role involves overseeing and managing a team dedicated to providing exceptional customer service and support to our wealth management clients.

Job Details:

The Assistant Manager will be responsible for supervising the daily operations of the Wealth Call Back Unit, ensuring that all client inquiries are handled promptly and efficiently.

Responsibilities:

• Lead and motivate the team to achieve performance goals.
• Monitor call center metrics and implement improvement strategies.
• Resolve escalated customer issues and provide guidance to team members.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Conduct regular training sessions to enhance team skills and knowledge.

Requirements:

• Prior experience in a supervisory role within a call center environment.
• Strong communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Knowledge of wealth management products and services.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Work in a dynamic and supportive team environment.

Other Details:

This position offers a unique opportunity to contribute to the success of our Wealth Call Back Unit in Moga, Punjab. Join us in delivering top-notch service to our clients and growing your career in the financial services industry.

We look forward to receiving your application and welcoming you to our team!