Job Overview:

We are seeking a Service Desk & Transformation Manager to join our team in Deoria, Uttar Pradesh. This role involves overseeing the service desk operations and driving transformation initiatives to enhance efficiency and customer satisfaction.

Job Details:

The Service Desk & Transformation Manager will be responsible for managing a team of service desk agents, implementing process improvements, and leading projects to streamline service delivery.

Responsibilities:

• Supervise service desk operations and ensure timely resolution of customer issues.
• Develop and implement strategies to optimize service desk performance.
• Collaborate with cross-functional teams to drive transformation projects.
• Monitor key performance indicators and analyze data to identify areas for improvement.
• Train and mentor service desk staff to enhance their skills and knowledge.

Requirements:

• Proven experience in service desk management.
• Strong leadership and project management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make data-driven decisions.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Dynamic and collaborative work environment.

Other Details:

The Service Desk & Transformation Manager role in Deoria, Uttar Pradesh offers a unique opportunity to lead impactful projects and drive positive change within our organization. Join us in Deoria, Uttar Pradesh and be part of a dedicated team committed to excellence in service delivery.

We look forward to receiving your application and welcoming you to our team!