Job Overview:

We are looking for a Senior Customer Service Associate to join our team in Dehradun, Uttarakhand. This role involves handling non-voice actions to support our customers.

Job Details:

The Senior Customer Service Associate will be responsible for providing excellent customer service through non-voice channels, resolving customer queries, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via email and chat.
• Resolve customer complaints and issues efficiently.
• Provide accurate information about products and services.
• Assist customers with order processing and tracking.
• Maintain customer records and update databases.

Requirements:

• Prior experience in customer service.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using customer service software and tools.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a collaborative and supportive team environment.

Other Details:

This position is ideal for individuals who are passionate about providing exceptional customer service in a fast-paced environment. Join our team in Dehradun, Uttarakhand and make a difference in customer satisfaction.

We welcome applicants who are dedicated to delivering top-notch service and are ready to take on new challenges. Apply now and be part of our dynamic team!