Job Overview:

We are seeking a Guest Relations Executive to join our team in Kothamangalam, Kerala. As a key point of contact for our guests, you will play a crucial role in ensuring their satisfaction and experience at our establishment.

Job Details:

The Guest Relations Executive will be responsible for managing guest inquiries, resolving issues, and providing exceptional customer service to enhance their stay.

Responsibilities:

• Respond promptly to guest inquiries via phone, email, and in-person.
• Address and resolve guest concerns and complaints effectively.
• Coordinate with various departments to fulfill guest requests.
• Maintain accurate records of guest interactions and transactions.
• Ensure a high level of customer satisfaction through personalized service.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.
• Previous experience in customer service or hospitality is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• Training and development programs to enhance your skills.

Other Details:

This role offers a unique opportunity to interact with guests from diverse backgrounds and create memorable experiences for them. Join our team in Kothamangalam, Kerala, and be part of a dynamic and rewarding work environment.

We welcome individuals who are passionate about customer service and thrive in a fast-paced hospitality setting. If you are ready to make a difference in the guest experience, we encourage you to apply for this exciting opportunity.