Job Overview: Join our team as an Escalation Specialist in Dharamshala, Himachal Pradesh. In this role, you will be responsible for managing and resolving customer escalations in a timely and efficient manner.

Job Details: As an Escalation Specialist, you will be the point of contact for customers who have concerns beyond regular customer service inquiries. You will investigate issues, communicate with customers, and work towards finding satisfactory resolutions.

Responsibilities:

• Handle escalated customer complaints professionally and efficiently.
• Investigate the root cause of escalations and provide solutions.
• Collaborate with internal teams to address customer issues.
• Document all interactions and resolutions accurately.
• Ensure customer satisfaction through effective communication and problem-solving.

Requirements:

• Prior experience in customer service or escalation management.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and handle difficult situations.
• Strong problem-solving and decision-making abilities.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Work in a supportive and collaborative team environment.

Other Details: This position requires occasional weekend availability to address urgent customer concerns. Join our team in Dharamshala, Himachal Pradesh and make a difference in customer satisfaction!

We welcome dedicated individuals who are passionate about resolving customer issues to apply for this rewarding opportunity. Your skills and expertise can contribute to our team's success in Dharamshala, Himachal Pradesh. We look forward to receiving your application!