We are looking for a Customer Support Specialist in Yamuna Nagar to provide timely and effective support to customers via phone, email, and chat. You will assist with troubleshooting, product guidance, and issue resolution while ensuring a seamless customer experience. 

Key Responsibilities

• Address customer queries and provide accurate solutions via phone, email, and chat.
• Identify and resolve technical issues by testing different scenarios.
• Monitor Yamuna Nagar customer complaints and offer proactive support.
• Share feedback and feature requests with internal teams.
• Educate customers on new features and updates.
• Follow up to ensure issue resolution and customer satisfaction.
• Assist in training junior team members of Yamuna Nagar.

Job Details

• Job Type: Full-time
• Location: On-site job in Yamuna Nagar
• Salary: Competitive (based on experience)

Requirements & Skills

• Proficiency in Microsoft Office Suite (MS Word, Excel, etc.).
• Experience in customer support or a similar role in Yamuna Nagar HR.
• Familiarity with school ERP systems (preferred).
• Knowledge of help desk software and remote support tools.
• Strong communication and problem-solving abilities.
• Ability to multitask and handle challenging situations with patience.
• Must have access to a desktop or laptop.

This role requires strong problem-solving skills, excellent communication, and the ability to multitask in a fast-paced environment. Submit your application today to get jobs in Yamuna Nagar