Job Overview:

We are looking for a Customer Support Manager in Faridabad, Haryana to lead our team in providing exceptional service to our customers. This role involves overseeing daily operations, resolving customer issues, and ensuring satisfaction.

Job Details:

The Customer Support Manager will be responsible for managing a team of support representatives, handling escalated customer inquiries, and implementing strategies to improve customer experience.

Responsibilities:

• Lead and mentor the customer support team.
• Resolve complex customer issues promptly.
• Monitor and analyze customer support metrics.
• Implement training programs for staff development.
• Collaborate with other departments to enhance customer satisfaction.

Requirements:

• Previous experience in a customer support role.
• Excellent communication and problem-solving skills.
• Proven leadership abilities.
• Knowledge of CRM systems.

Benefits:

• Competitive salary.
• Health and wellness benefits.
• Opportunities for career growth.

Other Details:

This position offers a dynamic work environment in Faridabad, Haryana with opportunities to make a significant impact on customer satisfaction. Join our team and be part of a company dedicated to excellence in customer service.

We look forward to receiving your application and welcoming you to our team in Faridabad, Haryana!