Job Overview: We are looking for a motivated individual to join our team as a Customer Service Representative in Malda, West Bengal. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. Job Details: As a Customer Service Representative, you will be the first point of contact for customers seeking assistance. You will communicate with customers through various channels, including phone, email, and chat, to ensure their needs are met in a timely and professional manner. Responsibilities: - Respond to customer inquiries promptly and accurately - Resolve customer complaints with empathy and efficiency - Provide product information and assistance with orders - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Customer-focused mindset - Proficiency in Microsoft Office suite Benefits: - Competitive salary - Opportunities for growth and advancement - Health insurance benefits - Paid time off - Friendly and supportive work environment Other Details: This is a full-time position based in a busy office in Malda, West Bengal. The successful candidate will have the opportunity to work with a dynamic team and make a positive impact on our customers' experiences. We encourage all qualified individuals to apply and join our team in providing top-notch customer service in Malda, West Bengal. Your dedication and skills will be valued and appreciated as we work together to exceed customer expectations.