Job Overview:

We are seeking individuals to join our team for a customer service role in an inbound voice process. This position involves assisting customers with their banking needs and providing excellent service.

Job Details:

The key aspects of this job include handling incoming calls from customers, addressing their queries, resolving issues, and promoting customer satisfaction.

Responsibilities:

• Respond to customer inquiries over the phone.
• Provide information about banking products and services.
• Assist customers with account-related issues.
• Ensure high-quality customer service standards are met.
• Document customer interactions and transactions accurately.

Requirements:

• Excellent communication skills.
• Ability to handle customer queries effectively.
• Basic knowledge of banking operations.
• Strong problem-solving abilities.

Benefits:

• Competitive salary.
• Opportunities for career growth.
• Training and development programs.

Other Details:

This position is based in a dynamic work environment in Ladakh, Jammu and Kashmir. Join our team and be part of a dedicated group committed to providing exceptional service to our customers.

We welcome individuals who are passionate about customer service and eager to make a positive impact in the banking industry.