Job Overview:

We are looking for a Call Center Executive to join our team in Kohima, Nagaland. As a Call Center Executive, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner.

Job Details:

The Call Center Executive role involves interacting with customers over the phone, addressing their concerns, and ensuring a positive customer experience. You will also need to accurately document customer interactions and follow company guidelines.

Responsibilities:

• Answering incoming calls and responding to customer inquiries
• Making outbound calls to follow up on customer issues
• Providing information about products or services
• Resolving customer complaints and escalating issues when necessary
• Documenting all interactions with customers accurately

Requirements:

• Excellent communication skills
• Ability to handle high call volumes
• Strong problem-solving abilities
• Basic computer skills

Benefits:

• Competitive salary
• Opportunities for career growth
• Health and dental insurance

Other Details:

This position requires flexibility in working hours, including evenings and weekends. Successful candidates will undergo training to ensure they are equipped to handle customer inquiries efficiently.

We welcome individuals who are passionate about customer service and are looking to grow their career in the Kohima, Nagaland area. Join our team and make a difference in the lives of our customers!