Job Overview:

We are seeking a Customer Service Analyst to join our team in Angul, Odisha. As a key member of our customer service department, you will be responsible for analyzing customer interactions, identifying trends, and providing insights to enhance the overall customer experience.

Job Details:

The Customer Service Analyst will play a crucial role in monitoring customer feedback, resolving issues, and implementing strategies to improve customer satisfaction. This position requires strong analytical skills and a customer-centric approach.

Responsibilities:

• Analyze customer interactions and feedback to identify trends and areas for improvement
• Collaborate with cross-functional teams to address customer concerns and enhance service delivery
• Develop and implement strategies to improve customer satisfaction and loyalty
• Generate reports and present findings to management to drive informed decision-making
• Provide training and support to customer service representatives to ensure consistent service quality

Requirements:

• Bachelor's degree in Business Administration or related field
• Proven experience in customer service analytics or a similar role
• Strong analytical skills with proficiency in data analysis tools
• Excellent communication and problem-solving abilities

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Work in a collaborative and supportive team environment

Other Details:

This position is based in Angul, Odisha and offers the opportunity to make a meaningful impact on our customer service operations. Join us in our mission to deliver exceptional service and build lasting relationships with our customers.

We welcome enthusiastic individuals who are passionate about customer service and eager to drive positive change. Apply now and be part of our dynamic team in Angul, Odisha!