Job Overview: Join our team as a Customer Care Representative-Senior in Bhilai, Chhattisgarh. You will be responsible for providing exceptional customer service and resolving inquiries in a timely and professional manner.

Job Details: As a Customer Care Representative-Senior, you will handle customer interactions through various channels, including phone, email, and chat. You will address customer concerns, provide product information, and ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries promptly and professionally.
• Identify and escalate priority issues to the appropriate department.
• Assist customers with product troubleshooting and technical support.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved.

Requirements:

• Excellent communication skills, both verbal and written.
• Problem-solving abilities and a customer-focused mindset.
• Experience in customer service or a related field is preferred.
• Ability to work well in a team and independently.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Positive and collaborative work environment.

Other Details: This role requires flexibility in working hours, as it may involve shifts and weekends. Bhilai, Chhattisgarh is an equal opportunity employer committed to diversity in the workplace.

We welcome dedicated individuals who are passionate about customer service to apply for this rewarding position. Join us in Bhilai, Chhattisgarh, and make a difference in the lives of our customers!