Job Overview: Join our team as a Manager in Customer Care in Ahmedabad, Gujarat. In this role, you will lead a team dedicated to providing exceptional customer service and support.

Job Details: As the Manager in Customer Care, you will oversee the daily operations of the customer care team, ensuring that customers receive timely and effective assistance.

Responsibilities:

• Manage and mentor a team of customer care representatives.
• Develop and implement strategies to improve customer satisfaction.
• Handle escalated customer issues and provide resolutions.
• Monitor performance metrics and report on team KPIs.
• Collaborate with other departments to enhance the overall customer experience.

Requirements:

• Proven experience in a customer service management role.
• Strong leadership and communication skills.
• Ability to analyze data and make data-driven decisions.
• Excellent problem-solving abilities.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and advancement.
• Collaborative and supportive work environment.

Other Details: This position offers a great opportunity for a customer service professional to make a positive impact in Ahmedabad, Gujarat. We are looking for a motivated individual who is passionate about delivering top-notch customer care.

We encourage all qualified candidates to apply and be part of our dedicated team in Ahmedabad, Gujarat.