Job Overview: We are seeking a motivated individual to join our team as a Customer Service Representative. This role involves assisting customers with inquiries, resolving issues, and providing exceptional service. Job Details: As a Customer Service Representative, you will be the first point of contact for customers seeking assistance. You will handle incoming calls, emails, and live chats to address their needs promptly and professionally. Responsibilities: - Respond to customer inquiries via phone, email, and chat - Resolve customer issues in a timely manner - Provide product information and assistance with orders - Maintain accurate records of customer interactions - Collaborate with team members to improve overall customer experience Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work well in a fast-paced environment - Proficiency in Microsoft Office suite - Previous customer service experience is a plus Benefits: - Competitive salary - Health insurance options - Paid time off - Career development opportunities Other Details: This position is full-time, Monday through Friday, with occasional weekend shifts required. Training will be provided to ensure success in this role. Join our team in Thalassery, Kerala and make a difference in the lives of our customers. We look forward to reviewing your application and welcoming you aboard.